Key Surgical® was founded in 1988 by three women who had extensive experience in the nursing profession and within the surgical supply industry. They were motivated by the growing need for a single source supplier who could also provide excellent customer service.
In 2017, Key Surgical® acquired our UK company which was originally founded in 1983 known as Clinipak and have maintained the business in the original vein of providing the highest quality products with superior customer service and following on the “one stop shop” strategy.
Key Surgical Ltd® UK provides a wide and comprehensive offering of products and solutions for the entire reprocessing cycle in CSSD, Operating Theatre and Endoscopy. Our head office, based in High Wycombe, has 70 employees and over 10 different departments who contribute to the success of our local operations in the UK which is how we provide our excellent customer service and product solutions.
We are honoured to be part of the Key Surgical® Global Group, but we are also proud of our UK roots. We have been a UK wrap manufacturer for around 15 years and are known for our extensive range of high-quality sterilisation wrap. Our brilliant warehouse team work hard to produce on average 350,000 square metres of wrap per week! We source all the materials needed, many of which are sourced right here in the UK, and with our specialised machines produce it in our High Wycombe warehouse. On top of this, we provide certainty to our customers through regular sterile testing ensuring quality throughout all our activities, that are managed through our QA/RA department, ensuring that not only is the product fit for purpose but has also met all of the necessary requirements, and as you would imagine from a Global medical device supplier we are also ISO13485 accredited.
It does not just stop there! As well as our extensive product range, globally and locally, we offer best-in-class clinical support services including training for your staff. This can cover areas such as wrapping and storage, CDU reprocessing, Endo unit reprocessing and more. We believe this training is just as valuable as the products themselves, all part of the service to our customers at no additional charge – we like to call that value added!
Our company values are an important part of our company culture. Every single employee represents these values in their work from those based in our High Wycombe offices and warehouse to our sales team based in different areas of the United Kingdom. In these past few months these have been challenging times nationwide and our values have ensured that our performance has been of the highest standard. By following them and pursuing our company mission we are excited to continue our journey and to discover what the future holds.
Ross Tustain, Managing Director at Key Surgical®
“We have come a long way in the last two years, from a UK company renowned for supplying high quality wrap and associated products, right through to today now known as Key Surgical®, with a portfolio of products covering not only CSSD reprocessing, but also complementary products in both the ERU and clinical Endoscopy products such as our extensive range of Snares and Forceps.
We are immensely proud of our long-standing relationships with the NHS and Private Healthcare groups, and during the Covid outbreak we are equally proud to have been able to supply over 100 million items of PPE to help our NHS front line workers to stay as safe as possible during these difficult times.”
If you would like to find out more information about Key Surgical®, our range of products or want support please contact our wonderful customer service team on +44 (0) 1628 810626 or email@example.com.
Insitumed is now part
of the Key Surgical Group
Dear Sirs and Madams,
We are currently receiving a huge number of calls, orders and emails.
In some cases, delayed delivery and longer waiting times in the telephone queue might happen.
We apologize and are making every effort to provide excellent service during these challenging times.